FAQ

How do I sign up for a library card?

Children ages 0-12 require a parent or legal guardian to sign up for their own library card. The parent/guardian needs to provide their own photo ID (and proof of residence if their address is different from the photo ID).

Anyone else ages 13 and up may sign up for their own library card as long as they have a photo ID with their current address. Proof of residence, such as a utility bill from the past 2 months, is required if the address is not current or is not printed on the photo ID.

Replacement cards cost $1.00.

What’s the charge for late materials?

Currently, it costs $.10 per day per item to a maximum of $3 per item. If the item is lost or irreperably damaged, the library will charge full value of the item. This includes holidays and days we are closed. Items returned in the drop box will be charged for the next day we are open.

How long can I check something out for?

Videos and audio CDs can be checked out for one week.
Board games, magazines, video games, and new books can be checked out for two weeks.
Books and audiobooks can be checked out for three weeks.

How can I get an item you don’t have?

We are able to order books, movies, and music through other libraries in the Chautauqua-Cattaraugus Library System. You can search the catalog yourself by clicking the “SEARCH CATALOG” link above to check availability but we recommend that you ask one of our staff to search for you. Items in the System do not cost you anything to order.

We can also order materials out of System and even out of New York State, but there is a cost associated with that. Please speak to the Librarian for details.

Can I renew my items over the phone?

Yes. You can renew an item twice unless someone else is waiting for it. New items other than books cannot be renewed due to demand.

How do I memorialize a book or other item?

You may stop in and fill out a memorial form. However you can also call, e-mail, or mail the information with a check. We would like to know the person the memorial is for, your name and address, including phone number and contact information for yourself and anyone else you would like us to send an acknowledgement to. We would also like to know whether you would like an item memorialized or for the money to go into the general fund. All memorialized books receive a plaque and will be published in the local pennysaver. If you are interested in donating an item as a memorial or have a specific item in mind, please speak to the Librarian to ensure the item is not a duplicate of one we already have and to help ensure the item is one that will be in the library’s collection for years to come.

Does the library accept donated materials?

Yes, the library gladly accepts donations. Depending on the condition and age of the donated materials the library will either process them to be part of the collection or put them in the book sale. No outdated encyclopedias, outdated medical texts, or damaged materials, please.

Does the library sell discarded materials?

Yes. Our discarded books are for sale during open hours.

How much are photocopies?

Photocopies are $.10 a page. Black and white only. Our machine is capable of making double sided copies.

How much does it cost to send or receive a fax?

Our faxes cost $2 for the first page and $1 each additional page. If you wish to receive a fax, please let us know ahead of time, as we do receive a lot of junk faxes and do not wish to accidentally throw out your fax.

What are the rules about using your computers?

The library provides free Wi-Fi to be used inside or outside of the building free of charge.

Please sign up at the circulation desk to use a computer.

Persons 16 and younger require a permission slip signed by a parent or guardian. Children 12 and under require parent or guardian supervision at all times.

Patrons each get 1 hour a day on the computer on a first-come, first served basis. Time may be extended if no one is waiting, but if another patron who has not yet used a computer requires a computer, anyone over their 1 hour time limit may be asked to relinquish their time on the computer.

By using the Library’s computers, you are agreeing to and understand the the following:
1)You will not use the computers for any harmful or illegal purposes including, but not limited to the sending of bulk email, distribution of viruses, or illegal file sharing.

2)You will respect the other patrons of the library by not viewing pornographic material and that you will wear headphones when listening to music or watching videos (headphones are available at the circulation desk).

3)The library computers are public terminals and as such, the Library makes no guarantee that the information input into the computers is secure and that any time a patron enters in sensitive data, they are doing so at their own risk and that the Library is not responsible for any theft of personal information.

4) The Library takes no responsibility for any theft of data or any damage to files, software, or hardware of any removeable media.

5) Prints from the computers cost $.10/page and are black and white only. Patrons are responsible for the costs of all prints regardless if they are nearly blank, have unneeded information, or are duplicates. If you are unsure about printing, please ask one of our staff for assistance BEFORE printing.

PLEASE INFORM THE STAFF IF:
—–There are any problems with the computers (we can’t fix it if we don’t know about it!).
—–If there are any websites that need to be unblocked. No filtering software is perfect!
—–If you have any suggestions for software or hardware.

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